As a machining and polishing company regularly being asked to machine the almost impossible, we were intrigued when we were approached by a leading aerospace company to vertically integrate into CNC bending of various highly cosmetic light wall aluminum profiles. After much deliberation, we decided to entertain the idea of providing a bending operation. We contacted numerous bending machine manufactures some were not interested and others made promises that turned out to be mistakes. It was when I attended FabTech in Chicago that I was introduced to ITEC. Their willingness to listen to my issues and concerns before offering solutions proved to be instrumental in our decision. After my return from FabTech we made an executive decision to purchase a StarBend 450. Brian Julien’s ability to cut through the predictable politics, provide support and invaluable information from the beginning, made us feel comfortable and assured we were on the right track to making this project a reality. During the build process we were introduced to Matthew De Steffen who would oversee our installation and training. With that first meeting with Matthew we were now 100% confident ITEC was the partner we needed to make this project a success. Matthews’s willingness to go above and beyond by offering tech support at all hours of the night and even holidays just solidified that together we will make that project a success. ITEC’s unique machine capabilities, technical support before and after the sale and true dedication to customer satisfaction have given us the confidence and knowledge to succeed.
From the first introduction three years ago to today Matthew’s statement still stands true.
“Dean we are not just selling a bending machine, we are selling a commitment.” The knowledge, unparalleled commitment to customer satisfaction and availability in times of need is instrumental in our success and for this a thank you is not enough.
Dean McCraw
Vice President
TD Fabricating Solutions, Inc.
